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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q141-Q146):

NEW QUESTION # 141
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A. Information security management
B. Monitoring and event management
C. Service level management
D. Continual improvement

Answer: A

NEW QUESTION # 142
How does ITIL describe the way the Guiding Principles should be applied together?

A. They should be applied one at a time in a fixed sequence
B. They replace the need for governance and management practices
C. They should be applied independent of each other
D. They should be used collectively and balanced based on the situation

Answer: D

Explanation:
ITIL describes the guiding principles as something that should be used collectively and balanced based on the situation, which makes option D correct. They are not a checklist to follow in a rigid order, and they do not replace governance, practices, or other parts of the value system. Instead, they support decision-making and behavior across all circumstances. In one situation, focus on value may be especially important. In another, collaboration, iterative progress, or simplicity may need more emphasis. The point is that they work together. Applying one principle without considering the others can create imbalance or poor outcomes. This flexible approach allows the principles to remain useful across different industries, organizational types, and contexts. Their value lies in judgment, not mechanical sequence.

NEW QUESTION # 143
Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A. Release management
B. Relationship management
C. Supplier management
D. Service management

Answer: C

NEW QUESTION # 144
Which is an activity of the 'incident management' practice?

A. Performing service reviews with customers
B. Automating service requests to the greatest degree possible
C. Assessing and prioritizing improvement opportunities
D. Providing good-quality updates when expected

Answer: D

NEW QUESTION # 145
An IT support engineer assisting a user in configuring their laptop is an example of which concept?

A. Access to resources
B. Service actions
C. Sustainability
D. Transfer of goods

Answer: B

Explanation:
This is an example of service actions, which makes option B correct. In ITIL, service relationships can involve access to resources, transfer of goods, and service actions. Service actions are activities performed by the provider, or jointly by provider and consumer, to help users achieve outcomes. Assisting a user with configuring a laptop clearly involves active support and direct interaction, so it fits the service actions category. It is not transfer of goods, because the key interaction is not about handing over a physical item. It is not sustainability, which relates to environmental, social, and economic responsibility. It is also not simply access to resources, because the engineer is doing more than just granting access. The assistance itself is the value- creating action in this scenario.

NEW QUESTION # 146
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