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Quiz Genesys - GCX-SCR Authoritative Reliable Dumps Free

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Valid GCX-SCR Exam Syllabus & GCX-SCR Questions Pdf

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Genesys GCX-SCR Exam Syllabus Topics:

Topic
Details

Topic 1

Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

Topic 2

Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

Topic 3

Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

Topic 4

Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.

Topic 5

Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

Genesys Cloud CX: Scripting Certification Sample Questions (Q19-Q24):

NEW QUESTION # 19
You are creating a script with multiple pages that have a common header section. Choose an efficient way to create multiple page scripts.

A. Create a component template for the header section and use it in subsequent pages.
B. Use the Export-Import feature.
C. Create a header section individually for all the pages.
D. Use the script template to duplicate header sections.

Answer: A

Explanation:
The most efficient way to create multiple pages in a script that share a common header section is to create a component template for the header. This template can then be reused on each page, ensuring consistency and saving time. By using a component template, you only need to design the header once and can easily apply it across all pages. This approach also makes updates easier, as changes to the header template will automatically reflect on all pages using that template.
Creating individual headers for each page or duplicating them using a script template would be less efficient and prone to inconsistencies.

NEW QUESTION # 20
Select the categories of Prompts in Architect. (Choose two.)

A. Data
B. System
C. User
D. Menu

Answer: B,C

Explanation:
In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:
* User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.
* System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.
References:
* Genesys Cloud CX Architect Documentation.

NEW QUESTION # 21
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

A. Automatic Call Distribution
B. Emergency Groups
C. Scheduling
D. Architect

Answer: A

Explanation:
Automatic Call Distribution (ACD) is the system within Genesys Cloud CX responsible for routing interactions (calls, messages, etc.) based on an algorithm that determines the best available agent for the interaction. ACD takes into account factors such as agent availability, skill sets, and proficiency ratings to ensure that interactions are handled by the most qualified agents, thereby optimizing customer service and efficiency.
ACD is a key component in contact centers, ensuring that customer interactions are managed effectively and that resources are used optimally.

NEW QUESTION # 22
Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.

A. Export the script templates from Org A and import them into Org B.
B. Export the scripts from Orq A and import them into Orq B.
C. Export the component templates from Org A and import them into Org B.
D. It is not possible to share a script between the organizations.

Answer: B

Explanation:
In Genesys Cloud CX, when managing multiple organizations with similar script layouts, you can export scripts from one organization and import them into another. This process allows you to maintain consistency across organizations without having to recreate the scripts from scratch.
* Exporting Scripts: This involves saving the script from Org A in a format that can be transferred.
* Importing Scripts: You can then import the saved script into Org B, ensuring that the script's layout, components, and logic are retained.
This method is highly efficient for administrators managing multiple organizations with similar needs.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 23
Using the _____ action in scripts, you can temporarily stop recording the interaction.

A. Stop Recording
B. Hold
C. Secure Pause
D. Secure Hold

Answer: C

Explanation:
The Secure Pause action in Genesys Cloud CX is used to temporarily stop the recording of an interaction, particularly when sensitive information, such as payment details, is being collected. This action is essential for compliance with data protection regulations like PCI-DSS, ensuring that sensitive data is not recorded or stored.
Using Secure Pause ensures that the recording is automatically resumed after the sensitive information has been captured, maintaining the integrity of the interaction while protecting customer data.

NEW QUESTION # 24
......

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